FREQUENTLY ASKED QUESTIONS

About xKey.Store

Who is xKey.Store?

We are an online reseller of OEM software products made by manufacturers such as Microsoft, Norton, McAfee and many others.

Are the licenses genuine?

Our licenses are entirely genuine. They will activate the official installers and can be used for regular users and business users. The license is only for you and unique. 

Is ordering online from xKey.Store safe?

Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the green url bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page.

How are you able to sell your software at such low prices?

We are not under contract with or “authorized” to sell on behalf of any particular software manufacturer. As a result, we are able to sell our products significantly below the MSRP. We purchase at lower prices from reputable sources in the wholesale market and pass those savings on to you!

Is there a need to register on the manufacturers website?

As we sell OEM programs, we have already registered our software and so there is no need for you to do this again.

Are your products used?

Absolutely not, we do not sell used products of any kind.

All of our products are guaranteed to be new – never been used or activated.

Due to the nature of the wholesale marketplace some packaging may look different than what you’d see at a retail store. However, we absolutely stand by our 100% guarantee that all software has never been used or activated.

Shipping

Do you ship your software on disks?

No, because we sell only digital downloads, but you’re able to burn own disk with downloaded file.

When will I get the purchased license key?

All software is delivered digitally.

This means right after purchase you will be provided with a license key and download link immediately if keys available in store. Or we will send it in next 12 hours if keys are out of stock.

As we send your the key and URL via e-mail please make sure you have entered correct and working email address.

Where can i find my license?

Please check your email.

Payment

Can I pay using credit card?

Yes, you can pay using your credit card via PayPal.

Do I need to register PayPal account?

No, you do not need to register PayPal account to pay with credit card.

Is there any additional charges for software?

No. The price display on the website is the final price.

Refund

What if something will be wrong? Will I be able to get a refund?

In the case of unsolvable problems with a software and if our support team will be unable to help, you can get a refund or replacement software (it’s up to you which product to choose as replacement)!

Will I be able to get technical support?

Yes, we will help you to download, install and activate purchased program, but we cannot teach you how to use purchased product.

How to contact the technical support team if my key(s) not work?

In case you have any problem with the license key, please contact our support team via one of these channel:

  1. Reply on the “order completed” mail
  2. Contact us using Contact Page
When will I receive money in case of refund?

If you are using PayPal, money will be refunded back to your account immediately.

In case of credit card, may be it take about 2-4 business days (depend on your bank)